Reference

How We Handle Legal Terms

We wrote our legal framework around Bangladesh account holders who use bKash, Nagad and Rocket to move funds. Everything on this page depends on your local law and the regions where access is allowed.

Region-dependent accessClear account rulesWallet policy for bKash, Nagad, RocketLive casino and slots
Hagy Apps How We Handle Legal Terms
DATA & SECURITY

How We Protect Your Information

Every deposit via bKash, Nagad or Rocket, every game round on Holdem Battlefield or Football Lucky Bet, and every withdrawal generates data we are required to secure. This section explains what we keep, how long we hold it, and how you can request changes or deletion under the privacy laws that apply to your region.

Account Data Retention We store your mobile number, wallet transaction IDs and game history for the period local law requires—typically five years for financial records. After that window, we anonymize or delete your data unless an open dispute or regulatory hold prevents it.
Cookie & Session Policy We use cookies to keep you logged in across pages and remember your language preference. No third-party advertising trackers run on our site. You can clear cookies in your browser settings, but you will need to log in again each visit.
Wallet Security When you deposit through bKash, Nagad or Rocket, we receive a masked transaction reference—never your wallet PIN or full account number. Our payment partner handles the sensitive data, and we log only what is needed to credit your balance and resolve disputes.
Data-Subject Requests If local privacy law grants you the right to export, correct or delete your personal data, email our legal desk with your registered mobile and a description of what you need. We process requests within the statutory deadline for your jurisdiction and confirm each step by SMS.
LEGAL QUESTIONS

How to Reach Us on Policy

If you need to confirm your region's eligibility, ask about account terms, or request data changes under local privacy law, use these channels. We respond to legal queries within two business days and handle data-subject requests within the timeframe your jurisdiction requires.

Bangladesh Support Line Call or message our Bangladesh team for policy clarification, account closure requests, or eligibility checks. We handle queries in English and verify your account details before discussing sensitive information.
Legal Email Email us for formal requests—data export, account deletion under local privacy statute, or disputes about transaction records. Include your registered mobile number and a clear subject line so we route it correctly.
Live Chat Policy Desk Our live-chat agents answer quick legal questions about wallet eligibility, account restrictions and regional access. They cannot change policy but will escalate formal requests to the legal team within one working day.

Legal FAQs

Access depends on the law in your specific region and whether you meet age and residency requirements. We do not claim blanket legality—check local statute before you register, and contact our support line if you are unsure.

We will notify you by SMS and email, then close your account with reasonable notice. Your balance is returned to your registered bKash, Nagad or Rocket wallet minus any processing fees, and we delete your data after the required retention period.

Email our legal desk with your registered mobile number and specify what you need—data export, correction or deletion. We respond within the deadline your jurisdiction sets, usually fourteen to thirty days, and send the file or confirmation by secure link.

Contact your wallet provider first to flag the transaction. If they cannot resolve it, forward their reply to our support team and we will investigate from our side. Most payment disputes close within five working days once we have both records.

Yes, but you must verify the new number by SMS code and confirm your identity with a government ID photo sent to our legal email. Once approved, we update your account and notify you by message to both the old and new numbers.

We retain game logs, deposit and withdrawal records for five years from the date of the transaction to comply with financial-record laws. After that, we anonymize or delete the data unless a regulatory audit or open dispute requires us to hold it longer.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.